Location: Sanderson Arcade, Morpeth, Northumberland
Contract: Fixed-term – Maternity Cover – Approx. 9-12 Months
Reporting to: Operations Director
Centre Management is 40 hours per week covering Saturdays & Sundays alongside Assistant Centre Manager.
Salary: Dependent on Experience
Role Purpose
The Centre Manager is responsible for the day-to-day management of Sanderson Arcade, ensuring the shopping centre is safe, well-presented, commercially successful, and provides an excellent experience for retailers, visitors, and stakeholders during the maternity cover period.
Key Responsibilities
* Manage the daily operations of the shopping centre, ensuring smooth and efficient running.
* Act as the main point of contact for retailers, managing relationships and responding to queries or issues.
* Oversee centre presentation, cleanliness, maintenance, and health & safety compliance.
* Manage on-site contractors and service partners (e.g. cleaning, security, maintenance).
* Handle customer enquiries, feedback, and complaints in a professional manner.
* Monitor centre performance and support initiatives to drive footfall and enhance the customer experience.
* Ensure compliance with all relevant policies, procedures, and statutory requirements.
* Maintain accurate records and provide regular updates to senior management.
* Support a clear handover at the start and end of the maternity cover period.
Person Specification
* Experience in retail, shopping centre, or property management.
* Strong communication and relationship management skills.
* Good understanding of health & safety and operational compliance.
* Organised, proactive, and able to manage multiple priorities.
* Confident dealing with retailers, customers, and contractors
* Previous experience managing a shopping centre or retail environment.
* Knowledge of facilities or contractor management.
* Familiarity with retail KPIs, footfall, or customer experience initiatives.
This is a fixed-term maternity cover role focused on maintaining high operational standards and positive retailer and customer relationships at Sanderson Arcade.
How To Apply
To apply please send covering letter and CV to Centre Manager, Lottie Thompson:
lottie.thompson@sandersonarcade.co.uk
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