Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role Join the UK Strategy and Planning team as a highly strategic Experience and Proposition Lead. In this pivotal role, you will lead the design and launch of high-impact propositions that accelerate growth across our customer, partner, and courier ecosystems. You will own the evolution of the JET Experience Framework, using a customer-centric approach to identify key moments for improvement. By working together with wider teams, you will translate creative design into demonstrable commercial outcomes in a fast-paced, agile environment. We are looking for a determined problem solver who embodies our values to lead, deliver, and care. These are some of the key components to the position: Own the build-out of the JET Experience Framework to map end-to-end journeys and identify growth opportunities. Drive excellence by designing, testing, and operationalising key propositions like JET membership and Loyalty. Lead cross-functional teams through the full proposition lifecycle, from initial innovation to market launch. Aim high to achieve clear commercial outcomes, specifically improving order volume, profitability, and retention. Apply an agile mindset to rapidly define hypotheses and iterate solutions based on performance data. Collaborate with Product, Tech, and Commercial teams to secure alignment and resources for delivery. Present strategic outputs and programme updates to senior leaders, including the UK Management Team. Establish governance to embed the experience framework as a core approach for growth-led work. What will you bring to the team? Extensive experience in service design, proposition strategy, or innovation roles. Proven ability to stay committed to achieving goals while navigating complex, cross-functional programmes. Expertise in innovation methodologies, including design thinking and agile proposition development. A strong experiment and lean design skillset, with experience leading programmes using Scrum or Kanban. Exceptional leadership skills to motivate cross-functional teams and help one another succeed. Deep understanding of internal and external partners to ensure we act responsibly and make a lasting impact. Strategic thinking capacity to apply structured solutions to complicated business problems. Strong commercial acumen with the ability to link experience design to measurable business performance. Ability to influence senior stakeholders by presenting compelling, data-driven analysis. A proactive, bias-to-action mindset that thrives in ambiguous and high-change environments. At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys. Are you ready to join the team? Apply now! LI-CR1