At CAV, its our vision to place CAV technology on every possible aircraft. We design, test, analyse and manufacture technology solutions for ice protection and drag reduction in the aviation and aerospace sectors. Since 1942, we have delivered exceptional aviation solutions for light aircraft to commercial airliners and developed a reputation for innovation and excellence. Were now looking for a Customer Service Officer to join our growing team based in Consett, County Durham. Within this role you will be responsible for providing a customer-focused service and acting as the interface with new and existing customers. As part of the Customer Services team our Customer Interface Officer will: Manage all correspondence, queries and order requests from new and existing customers. Generate customer order quotations with price and lead time. Input customer purchase orders, process RMAs and activities. Answer incoming calls in a professional manner. Provide solutions to customer queries within the timeframes agreed. Welcome all visitors to the site. To be successful in this role you will have the following qualities: Experience within a customer services role Excellent communication skills, both written and verbal Good problem solving and prioritisation skills Good numerical skills Excellent IT skills and knowledge of ERP would be preferable Ability to build collaborative relationships Minimum qualification GCSE Maths & English pass. If you are driven by a job well done and you think you have what were looking for, wed love to hear from you. At CAV Systems we value diversity and an inclusive work culture. We are committed to equality of opportunity and avoiding discrimination in any form. ADZN1_UKTJ