We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis.
Key Responsibilities:
* Answer inbound customer calls and emails, assisting with queries in a timely manner
* Make outbound calls to new customers
* Liaise with other departments to arrange collections and deliveries
* Enter and amend customer orders and contracts using the internal CRM
* Occasional filing and general administrative support
What We’re Looking For:
* Excellent problem-solving skills
* Confident handling of complaints, with the ability to find suitable solutions
* Strong phone manner and interpersonal skills
* Ability to work under pressure in a busy environment
* Excellent attention to detail
* Quick learner and adaptable
Additional Information:
* This role requires working on Bank Holidays (except Christmas Day, Boxing Day, and New Year’s Day, which are included in your 29-day holiday entitlement)
* Free on-site parking provided
If you are organised, proactive, and enjoy delivering excellent customer service, we’d love to hear from you!
Hours: Monday – Friday, 8:00am – 5:00pm
Start Date: End of March / Early April