Our client, a global pharmaceutical company, is currently looking for a Dutch speaking Customer Service Representative with strong order processing skills to join their team in Chester on a full time, 6-month temporary contract (35 hours per week).
This office works on a hybrid basis (3 days in office) so does require someone to be living within a commutable distance of Chester (eg. Liverpool, Manchester, Wrexham, Crewe).
Key Responsibilities
* Taking orders from customers (in English and Dutch), often requiring product knowledge and query resolution, and then processing them in SAP.
* Overseeing backorders and returns (RMA)
* Liaise with customers over the phone, email, chat and tickets to ensure the quality resolution of all customer requests and issues
* Determine through root cause analysis, solutions to customer issues.
* Assisting with internal and external audits
Requirements
* Business fluency in Dutch
* Previous experience working in an order processing/customer support role preferably within a fast-paced global business.
* Exposure to working in the pharmaceutical, medical or life science sectors would be of distinct advantage.
* Strong knowledge of MS Office.
* Recent use of SAP will be seen as being highly beneficial.
* Excellent communication and interpersonal skills.
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role.