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Customer Relationship Management Manager, bath
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Client:
Location:
bath, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
? Technical CRM Automation Manager (Braze)
I'm currently working with a fast-scaling organisation that’s looking to bring on a Technical CRM Automation Manager to join their growing CRM team. This is a fantastic opportunity for someone with deep Braze experience to take ownership of automation and campaign execution across multiple channels.
The CRM Function
You'll be part of a ~6-person CRM team, reporting to the Head of CRM, with a focus on lifecycle communications. The culture is collaborative, hands-on, and very data-led.
The Role
This role is ideal for someone who enjoys getting into the technical detail of lifecycle automation and working with Braze’s full suite of tools. Key responsibilities include:
* Owning automated journeys and campaign execution in Braze across email, push, and in-app
* Using custom events, segmentation, Liquid logic, and multi-channel triggers to personalise communications
* Managing Braze integrations and API connections
* Maintaining modular email content blocks for wider CRM team use
* Tracking and analysing performance metrics (engagement, conversions, A/B testing)
What They’re Looking For
* Strong experience in CRM automation or lifecycle marketing
* Deep, hands-on knowledge of Braze (essential)
* Experience working with event-based triggers and APIs
How to Apply
Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.
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