At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team, you can make a difference to our business by: Treating each other how they like to be treated. Making things easier. Working together as one team. Making our customers at the heart of everything we do. We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business. As a business we’re at our best when we’re connected and working together. We believe coming together in person enables us to deliver more effectively on our core purpose and provides stronger connection between colleagues, as well as with customers, and suppliers. It also allows us to truly experience the culture which makes One Stop a great place to work for all. At One Stop we offer a flexible working pattern that will support us to connect more in person, whilst continuing to provide the flexibility that we know you value and maintain the benefits we have experienced from blended working. All colleagues will be expected to spend at least two days each week working in the office and should expect to come together more than this on a regular basis, as needed, on any given week, this will be driven by role, business priorities, workload requirements, or to enable us to work more effectively together. Please talk to us about what this means for you. What I do: I provide help and support the technical installations configurations of new stores and building of the infrastructure installed at stores, including Switch configuration, AP installs, VoIP, Staff Guard, HHT and back-office devices. I attend New stores before they open to ensure that the all technology at store is installed and full working I support the India TBS new store project team for hands and eyes I Identify, diagnose and resolve incidents before stores Go-live I document solutions and keep support documentation up to date for the BAU team I work with the project teams to on-board new solutions into Support for Stores I work with third parties to ensure new store openings take place on time and to a high quality including logging incidents and seeing these through to completion within agreed SLAs I provide necessary end user IT training where needed to store staff I liaise with internal teams within One Stop to assist with issues and other business challenges as required I am responsible for completing root cause analysis for common issues and provide suggestions for reducing calls I provide suggestions for improving support services I attend One Stop or supplier sites as required to aid with resolution of support issues I support in the installation or removal of technology equipment I ensure all movement of store-related technology stock is recorded accurately Responsible for technology as part of the new store process Accountable for resolution of more complex issues – managing third parties as required and acting as a “go to” for the Tech Support Analyst. Running the technical Incidents that may cause opening delays On-boarding new solutions into the Tech Support More complex / in-depth investigative tasks and mini-projects (examples of these might be: gathering and documenting an in-depth understanding of a particular system and sharing that knowledge with the rest of the team; a piece of problem management to diagnose and resolve the root cause of a recurring incident or known issue; identifying and executing a service improvement) Mentor the Tech Support Analyst around New Stores technical setup To understand how we lead: Believe in each other: Building trust-based relationships Caring for each other Backing each other Being clear on our shared purpose Finding ways to work better together, driving end to end collaboration Respecting & valuing each others expertise and contribution Stay Curious: Looking in different places for new ideas and perspectives Being inclusive and giving everyone a voice Wanting to learn more Seeking to understand yourself and others Embracing change and adapting to the opportunities and challenges it brings Understanding how your work enables our purpose and strategy Be Brave: Taking responsibility for your decisions and making things happen Pushing the boundaries by taking measured risks Doing the right thing for customers, colleagues, communities & the planet Speaking up when something doesn’t feel right Being yourself and showing your vulnerabilities Acknowledging when something doesn’t work; fail fast, share learnings, and move on Live 20/80: Doing only the few things that will make the biggest difference Ruthless prioritisation Finding creative ways to get there quicker and with less effort Acting like it’s your own money, resource and time Striving for progress over perfection Using what’s already there, not always needing to reinvent