Office Administrator / Business Support Officer
Purpose of the role
Provide high-quality administrative support to senior valuers and directors, including preparing valuation reports, compiling inventories, and supporting the set-up and delivery of timed online auction sales. Contribute to day-to-day office operations and assist with marketing and client communications.
Key responsibilities
* Valuation & auction support: Type, proofread and format inventories and valuation report appendices with a strong focus on accuracy and consistency. Assist in the end-to-end administration of timed online auctions (training provided): assist in creating lots, upload descriptions and images, manage bidder registrations and approvals, generate invoices and post-sale documentation, and provide on-the-day admin support where required. Maintain job files (digital and paper) so that all records, correspondence and evidence are complete.
* Marketing & communications: Draft, proof, schedule and publish social media posts (LinkedIn, X/Twitter, etc.) in line with brand tone; liaise with internal stakeholders for content. Prepare and distribute email marketing (e.g., Mailchimp) and track basic performance metrics. Help draft, proof and book print and digital advertisements, ensuring copy and artwork meet deadlines and specifications. Maintain contact lists/CRM entries for clients, bidders and suppliers; support client hospitality/engagement diaries and ad-hoc promotional events.
* Office administration: Act as a first point of contact: answer calls and emails, handle routine enquiries and triage to colleagues when appropriate. Provide diary and travel support for directors and senior valuers. Prepare documents, letters, presentations and basic spreadsheets to a professional standard (Microsoft 365). Maintain accurate electronic and paper filing systems and shared folders; uphold naming conventions and version control. Assist with maintaining the company’s domain registrations and related records (with support from IT/third parties). Help maintain personnel records (training logs, holidays and sickness), and keep the motor insurance database up to date for company vehicles.
* Compliance & professional standards: Uphold Wyles Hardy & Co.’s standards of professional conduct at all times and support compliance with RICS requirements and internal policies. Handle confidential information with discretion and comply with data protection (UK GDPR). Keep up to date with relevant online marketing tools and platforms; suggest improvements to processes and templates.
Key challenges
* Managing multiple deadlines and changing priorities.
* Working independently when required, while contributing effectively as part of a team.
* Remaining calm and accurate in a pressurised, time-sensitive auction environment.
Person specification
Essential
* Strong organisational skills with the ability to prioritise and multi-task.
* Excellent written and verbal communication; high standards of spelling, grammar and presentation.
* Advanced attention to detail and accuracy when typing and checking inventories / data.
* Proficiency with Microsoft 365 (Word, Excel, Outlook, PowerPoint) and confident using web-based platforms.
* Discretion, tact and professionalism; demonstrates integrity with clients and colleagues.
* Social media familiarity and basic email-marketing competence.
* Driving license / own car is essential due to the location
Desirable
* Experience in an auction, valuations, legal, property or professional services environment.
* Working knowledge of ATG-style auction platforms (training will be provided).
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