Customer Service Support Administrator
A fantastic opportunity for a customer-focused Customer Service Support Administrator to support motor dealer partners, manage finance proposals, and deliver compliant, high-quality service within a fast-paced financial services environment.
If youve also worked in the following roles, wed also like to hear from you:
Loan Support Officer, Loan Administrator, Financial Services Administrator, Car Finance Administration Assistant
This job is officially known as a Finance Specialist within the organisation.
ALL LEVELS OF EXPERIENCE CONSIDERED - FULL TRAINING PROVIDED
If youve worked in the motor trade or financial services, then great. If not, and you have excellent customer service and communication skills with confidence working with numbers, then we would like to hear from you.
SALARY: £25,500 per annum + Benefits
LOCATION: Leeds, West Yorkshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 9am - 6pm Monday to Friday, with rotational weekend working
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Support Administrator to join a growing specialist finance team supporting a national dealer network. This role offers variety, responsibility, and the chance to build strong professional relationships.
As a Customer Service Support Administrator you will manage finance proposals from initial enquiry through to completion, working closely with internal teams, external sales colleagues, and third-party finance providers. Accuracy, compliance, and customer service are central to success.
The Customer Service Support Administrator role is well suited to someone who enjoys analytical work, clear communication, and delivering high standards of customer support in a fast-moving financial services environment.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Customer Service Support Administrator include:
* Motor Dealer Team Support: Support the external motor dealer sales team, acting as a key point of contact for motor dealer partners
* Proposal Management: Administering finance proposals from enquiry to completion
* Lender Liaison: Communicating with finance companies to secure funding approvals
* Decision Communication: Clearly explaining finance decisions to dealer partners
* Customer Assessment: Reviewing customer circumstances to identify suitable funding options
* Compliance Management: Ensuring all activity aligns with Treating Customers Fairly principles
* Customer Service Delivery: Providing high levels of service via telephone and email
CANDIDATE REQUIREMENTS
ESSENTIAL
* Strong analytical skills with excellent attention to detail
* Excellent verbal and written communication and customer service skills
* Customer-focused approach with a professional telephone manner
* Results-driven, organised, and self-motivated working style
* Numerate with confidence in decision-making
* Computer literacy including Microsoft Office and bespoke systems
* Educated to GCSE level or equivalent
DESIRABLE
* Previous experience within motor trade and/or financial services
BENEFITS
* 25 days annual leave, increasing with length of service
* Contributory company pension scheme
* Company life assurance scheme
* Monthly discretionary bonuses based on team performance
* On-site parking
* Gym membership at the Leeds office
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14296
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