Senior Groups & Events Coordinator
Department: G&E Planning
Location: London, UK
Hotel: Meliá White House
Package: Competitive salary
About the Hotel
Meliá White House is a modern and elegantly refurbished hotel ideally located next to Regents Park, just a short walk from Oxford Circus and Regent Street. With excellent transport links and a vibrant setting, the hotel offers a dynamic environment where service excellence and guest experience are at the heart of everything we do.
Whats in it for you?
* Global career opportunities across more than 350 hotels worldwide
* Exclusive hotel rates for you, your friends & family with Meliá Hotels International
* Company pension scheme and life assurance
* Refer-a-friend bonus (£500 after successful completion of probation)
* 28 days’ holiday including public holidays
* Health cash plan & discounted dental cover with HSF
* Unlimited access to Meliá’s global e-learning platform
* High-street discounts through Perks at Work
* Meals on duty and team activities
Mission
As a Senior Groups & Events Coordinator, you will play a key role in ensuring the successful planning, coordination, and execution of groups, meetings, conferences, and events at the hotel. From the moment contracts are confirmed through to post-event follow-up and billing, you will deliver exceptional service while maximising revenue opportunities and ensuring operational excellence across all stages of the guest journey.
You will support the Senior Groups & Events Manager in the smooth running of the department, ensuring seamless communication between clients and hotel teams while consistently exceeding expectations.
Key Responsibilities – Operational Excellence
* Coordinate and manage all confirmed groups and events from contract stage through to post-event follow-up and billing
* Prepare and distribute BEOs, event postings, weekly event summaries, and conference & banqueting reports
* Ensure all bookings and event details are accurately loaded and maintained within SAP systems
* Liaise closely with operational departments to ensure all client requirements are delivered seamlessly
* Attend operational and BEO meetings, representing the Groups & Events team professionally
* Support and guide Groups & Events Coordinators with daily operations, decision-making, and guest queries
* Conduct hotel showrounds and presentations for new and existing clients
* Manage rooming lists, deposits, payments, and billing instructions accurately and efficiently
* Be present during events when required to oversee delivery standards and identify future sales opportunities
* Handle guest and client complaints with professionalism, speed, and care, escalating where necessary
* Support revenue generation through upselling opportunities and tailored F&B packagesMaintain accurate filing systems, correspondence records, and administrative procedures at all times
* Ensure all accounts are reconciled and closed within required deadlines following events
* Collaborate closely with Sales, Reservations, Finance, Front Office, and Food & Beverage teams to deliver exceptional service
What we’re looking for
* Previous experience in Groups & Events, Conference & Banqueting, or Hotel Sales within hospitality
* Strong organisational and administrative skills with excellent attention to detail
* Experience using SAP, OPERA, or similar hotel management systems is advantageous
* Ability to manage multiple events and priorities in a fast-paced environment
* Strong communication and relationship-building skills
* Commercial awareness with a passion for delivering exceptional guest experiences
* A proactive, solution-focused, and team-oriented approach
* Fluency in English is essential; additional languages are advantageous
* Eligibility to work in the UK is essential
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across our teams, creating a respectful and supportive workplace for all. We believe our differences make us stronger and help shape a more responsible and sustainable future.
J-18808-Ljbffr