£26,500 - £28,000 per year | Full-time | Permanent
Location: Ripon – office-based (commutable from Harrogate, York, Thirsk, Northallerton)
Monday to Friday | No weekends | No evenings
Please note this is NOT a sales role
There is no cold calling, no commission, and no sales targets.
About The Role
We're recruiting a Customer Success–focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK's largest and most trusted driving tuition providers.
This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors.
You'll help instructors grow their businesses, solve problems, and deliver great experiences to learners — supported by a friendly, collaborative team.
What You'll Be Doing
In this Customer Success / Relationship Management role, you will:
Build long-term relationships with driving instructors
Provide customer support and business guidance via regular calls
Support instructor onboarding during their first 6 months
Coach instructors on planning, growth, and pupil supply
Resolve queries with empathy and professionalism
Work closely with marketing, training, accounts, and vehicle teams
Keep accurate records using CRM systems and Outlook
This role suits someone who enjoys helping people succeed, not selling to them.
Skills & Experience
We're open to different backgrounds. Experience may include:
Customer Success or Customer Support
Relationship Management or Account Management (non-sales)
Client Onboarding or Member Support
Business Support or Coaching
CRM systems and Microsoft Outlook
Stakeholder management and problem solving
No degree required. Full training provided.
Who This Role Is Ideal For
This Role Is Particularly Well Suited To People From
Customer support or customer success roles
Hospitality or retail management
Call centre senior advisor or team leader roles
Education, training, or membership organisations
If you're organised, positive, resilient, and enjoy building relationships, you'll thrive here.
What You'll Get
£26,500-£28,000 salary
Permanent, full-time role
Monday to Friday working hours
No weekends or shift work
Free on-site parking and cycle-to-work scheme
Health & wellbeing programme
Supportive team culture and regular company events
Full training and clear progression opportunities
This is a long-term career opportunity, not just a job.
About Bill Plant Driving School
Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors succeed through high-quality support, training, and relationship management.
Apply Now
If you're looking for a stable, people-focused Customer Success role where you can make a genuine difference every day, we'd love to hear from you.