Join to apply for the Key Accounts Administrator role at Premier Technical Services Group Ltd (PTSG)
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Join to apply for the Key Accounts Administrator role at Premier Technical Services Group Ltd (PTSG)
Hybrid: home/office - Castleford - first three months in role will require training in Castleford
Join our Key Accounts team and be at the heart of managing our most important client partnerships. You'll oversee high-value contracts that span multiple business units, acting as a central point of contact to ensure clear, seamless communication and exceptional service delivery. From onboarding to completion, you’ll take ownership of the entire contract lifecycle—tracking progress, staying ahead of compliance deadlines, and ensuring we meet or exceed service level agreements. Working hand-in-hand with our operations teams, you'll help drive efficiency, consistency, and client satisfaction every step of the way.
As part of our ongoing commitment to growth of our key accounts, we're looking for an additional person to work as part of team of three Key Account Administrators reporting to Key Accounts Manager. You'll require a clear understanding of the business processes – supported by regular and ongoing training.
Key Accountabilities (what you'll need to achieve):
Administer Key Account contract summaries for designated clients – includes ensuring all information is issued and logged accordingly, submitting paperwork and liaising with Operations Teams to ensure works are completed on time
Building and developing relationships with customers and the PTSG Operations teams
Recognising and highlighting issues to the Key Account Manager before they reach the customer
Understanding and communicating information on the products offered within the business
Updating client portals with dates, paperwork, updates, quotations and exporting information to then log on contracts summaries
Other administration duties, scanning, data inputting, validating information etc.
Job Context / Key Challenges:
This is a fast paced, high volume environment
Ensuring the highest standards of service to all our Key Customers
Keeping the online client portals are up to date and cross checked on a daily basis
A diverse customer base and service provision means the role is varied and sometimes complex
Building and retaining great customer relationships both externally and internally
There is a degree of repetition and routine e.g. logging information on spreadsheets, checking paperwork, scanning paperwork and emailing to clients
Person Profile (Qualifications, Knowledge, Skill and Experience):
Previous experience of customer service in a similar environment - but not essential
Detail orientated, with proven experience of great system and record maintenance
Excellent communication skills, verbal and written at all levels
Able to work autonomously, but also as part of the wider team – collaborating closely with the Operations teams
Ability to adapt and multitask are essential
Excellent administration and organisational skills – able to plan and prioritise
Strong IT skills including MS Word, Excel and Outlook
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Facilities Services
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