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Job Title: Volunteer Centre Supervisor
Reports To: Volunteer Manager
Division: Charity
Team: Volunteering
Location: Cannock
Direct Reports: 3 Volunteer Support Assistants
Budget Responsibility: N/A
Role Purpose
At Newlife, we believe every disabled child deserves a better future. For over 30 years, we have been the UK's largest charitable provider of specialist equipment for disabled children and the only one offering an emergency response - delivering essential items within 72 hours. We also operate a national, nurse-staffed helpline, free of charge.
Volunteers play a vital role in delivering our mission. They contribute time, skills, and passion that are essential to our success - from processing stock and supporting fundraising, to raising awareness and enhancing service delivery.
As the Volunteer Centre Supervisor, you will oversee the day-to-day operations of our busy onsite Volunteer Centre in Cannock. You will supervise a diverse group of up to 32 volunteers daily and lead a team of 3 Volunteer Support Assistants. Volunteers help process donated stock from our retail partners, preparing it for sale across our 9 UK charity stores.
This is a fast-paced, hands-on role requiring a strong, compassionate leader who can manage people, stock, and priorities effectively. Some manual handling is required (lifting boxes, pushing roll cages).
Key Responsibilities
* Oversee the daily operations of the Volunteer Centre.
* Line manage and support 3 Volunteer Support Assistants.
* Supervise and guide volunteers (including corporate volunteers), ensuring tasks align with their skills and abilities.
* Manage the flow and quality of stock processed by volunteers.
* Maintain a safe working environment by adhering to safeguarding and health & safety standards, including manual handling training.
* Maintain accurate volunteer records, including training, contact information, and hours, using the volunteer database.
* Ensure required equipment and stock are available and ready for volunteer activities.
* Support the recruitment, induction, and training of new volunteers.
* Assist with the planning and delivery of volunteer engagement and recognition events.
* Represent Newlife at volunteer recruitment and engagement events.
Note: This list outlines key accountabilities but does not cover the full scope of the role.
Key Relationships
* Internal: Volunteer Team, Warehouse & Production Team, Retail Team, Marketing & Communications Team
* External: Volunteers, Corporate Partners
Person Specification
Knowledge & Experience
* Proven supervisory or management experience with the ability to lead and motivate a team.
* Experience working with or managing volunteers of varying abilities (desirable).
* Understanding of volunteering within current legal and regulatory frameworks (desirable).
Skills
* A collaborative and approachable leadership style.
* Strong communication and interpersonal skills.
* Ability to organise, prioritise and resolve challenges under pressure.
* High attention to detail and ability to follow procedures.
* Proficient with Microsoft Office and general IT tools.
Attributes
* A passion for volunteering and empowering people of all abilities.
* Confident, compassionate, and well-organised.
* Sensitive communication skills; able to relate to people from diverse backgrounds.
* A consistent team player with a professional, respectful approach.
* Committed to confidentiality and equality.
Additional Requirements
* Adhere to all Newlife policies and procedures.
* Follow all Health & Safety protocols and operate equipment safely.
* Flexibility to undertake additional duties as required.
* Willingness to undergo training and development.
* Commitment to Newlife's culture, values, and approach to inclusion.
* This role is subject to an Enhanced DBS check.
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