Maternity cover (6mths) - medical administrator / receptionist

Maternity Cover (6mths) - Medical Administrator / Receptionist

Maternity Cover - 24hrs per week (3 days)

Neasham Road Surgery are looking for a motivated, friendly and proactive administrator / receptionist to cover maternity leave. The successful candidate will be part of a friendly supportive reception team. They will be the first point of contact for our patients and will be required to meet the standards of care and service we pride ourselves on.

We are looking for someone who will be flexible and reliable and is self‑motivated to complement our experienced and dedicated team.

Contact: Assistant Practice Manager, Kathrine on 01325 461128, or email: neashamroad.surgery@nhs.net

Closing Date: 1 March 2026

Only successful applicants will be notified.


Main duties of the job

Duties will include dealing with patients by telephone and face to face, projecting a positive and friendly image to patients and other visitors to the practice. Booking appointments, arranging tests for patients, prescription enquiries and general patient enquiries.

Previous experience of working in a General Practice would be a distinct advantage, however full training will be given. Experience of Systmone clinical system would be beneficial, however training would be given. Experience of using Word, Excel, Powerpoint and Outlook will be required.

The job will require provision of high quality reception and administration service to patients, doctors, colleagues and other staff members who may attend the surgery. It includes multi‑tasking with the ability to be compassionate. Good communication skills are essential to this role.


About us

Neasham Road Surgery is a busy, forward‑thinking practice with a patient list of approximately 13,500 patients. We pride ourselves on providing excellent patient care to our patients.

We are a friendly three‑partner practice, supported by three salaried GPs and four Nurse Practitioners. We have an excellent nursing team and a superb group of highly committed and enthusiastic administrative and reception staff.

We can offer NHS Pension, Simply Health benefits and a friendly working environment.


Job responsibilities

* Support the Partners and Practice Management to deliver a quality service to patients through an effective and efficient reception service.
* Provide an effective reception administration service.
* Operate computer systems for the role.
* Manage telephone service and provide efficient telephone service.
* Carry out any other tasks allocated by management.
* Have a thorough knowledge of all practice procedures.
* Work in accordance with written protocols.
* Pull and file notes for surgeries and update as necessary.
* File post in medical records if applicable.
* Fax and photocopy as requested.
* Ensure messages and information are passed on to relevant members of staff or outside agencies.
* Distribute clinical documents to clinical staff.
* Action tasks assigned by clinicians and pass on relevant information.
* Receive patients consulting with members of the practice team.
* Hand over completed repeat prescriptions to patients and check name and address.
* Cover all reception positions as necessary.
* Explain surgery procedures as required.
* Process appointment requests for today/future appointments by telephone and in person.
* Deal with visit requests.
* Scan documents onto patient electronic records if required.
* Provide an efficient system of answering the telephone using a courteous and friendly manner.
* Ensure the reception area is kept tidy and ready for use.
* Ensure building security knowledge of doors, windows and alarm.
* Provide refreshments if requested.
* Any other tasks allocated by Practice Management.
* General data input and information retrieval.
* Register new patients with computer data entry and medical records.
* Process change of patient details (e.g., address) electronically and on paper.
* Support the Prescription Line by processing repeat prescription requests.
* Scan clinical documents into patient records if required.
* Opportunistically check patient demographic details.


Confidentiality

* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.


Communications and Working Relationships

Internal: Practice Business Manager, Assistant Practice Manager, Office Manager, Doctors, Practice Nurses and Administration team members

External: Patients, Pharmacists, Acute Sector personnel, Midwives, Health Visitors, CPN, District Nurses, Care Home staff and visiting Staff.


Personal and People Development

Commit to developing self and others. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually, including the preparation and update of Personal Development Plans.


Health and Safety Responsibility

It is the responsibility of the individual to work in compliance with all current health and safety legislation and the Practice Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the Practice legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974.


Clinical and Corporate Governance

All managerial and supervisory posts will ensure compliance with the Practice policies and procedures and clinical guidelines.


Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non‑judgmental and respects their circumstances, feelings, priorities and rights.


General

This job description is intended as a guide to the principle duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services.


Person Specification


Experience

* Experience of working with the general public, preferably within the primary health environment, although not necessary.
* Good IT skills.
* Experience of delivering a high quality customer service.
* Experience of Systmone system desirable but not necessary.
* Experience of Microsoft packages.


Qualifications

* NVQ Level 2 and above in Customer Service or / and Business Administration.
* Computer certificate.
* 3 x GCSE grade C and above.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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