We are seeking a motivated Showroom Team Leader to join our team in the trade industry. This role requires an individual with strong organisational skills and the ability to lead a team effectively.
Client Details
The hiring company is a medium-sized enterprise within the luxury trades servicing industry, offering a supportive and professional work environment. They are dedicated to providing exceptional service to their clients and maintaining high standards in all aspects of their business.
Description
Answering incoming sales calls
Making outbound calls to our customer database
Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
Updating the CRM system with relevant client information and daily activity
Arranging samples to be dispatched
Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
Problem resolution
Handle customer complaints
Guide the sales team in closing sales
Assist with new starter inductions and trainingProfile
Experience in a sales environment
Experience in the luxury goods market (desirable)
Knowledge of interiors (desirable)
Extremely well organised and able to prioritise tasks
Enthusiastic and hands on - this is a busy, fast-paced company
Self-motivated with the ability to inspire those around you
Strong customer focus
Excellent communicator
Minimum of 2 years sales experience
Must have experience in using a CRM
Familiar with Microsoft officeJob Offer
A great place to work with a friendly and welcoming team
Competitive salary package.
Employee assistance program.
Competitive holiday allowances with the option to buy holiday.
Enhanced parental leave.
Company pension.
Healthcare cash plan provided by Simply Health.
Employee and friends and family discount on Quorn Stone products.
Employee wellbeing initiatives with Mental Health First Aiders available across the business.
2 volunteering days each year