CST Client Advisor
Role:
As a CST Client Advisor, you will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services. Working closely with the CST team, you will offer advice and guidance to both clients and employers, utilising ADAPT and the CTP jobs board (RightJob). This role requires a dedicated individual with exceptional communication skills and a passion for supporting others.
Reporting to the CST Team Leader and Support Centre Manager, you will contribute to the efficient operation of our office through your dedication and customer service skills.
This role offers flexible working hours, including options for full-time or part-time (minimum of 3 days or 21 hours) employment, and is open to job share arrangements with a salary of £22,000 pro rata.
Please indicate your preferred working schedule/ hours.
Key Responsibilities:
1. Monitor the progress of clients through telephone and email tracking, adhering to CTP CCMP and relevant working instructions.
2. Refer clients to appropriate resources such as Employment Advisors, Specialist Employment Consultants, or Career Consultants, in alignment with CTP CCMPs.
3. Provide responsive helpdesk support to employers and service leavers requiring assistance with CTP online services.
4. Accurately record all interaction...