Career Level: 11S Intermediate
Posting Date: 1 Oct 2025
Installation Engineer
Location: Hybrid – Office base in Waterlooville
Brand: Swan Retail (part of ClearCourse)
Job Type: Full-Time
At ClearCourse, we’re building innovative software and integrated payments solutions that help retail and hospitality businesses thrive. Within our SaaS Retail & Hospitality division, EPOS Bureau and Swan Retail deliver best-in-class POS systems tailored to the needs of SMEs across the UK.
We’re now looking for an Installation Engineer to join our Operations team, working across both brands. This role is key to ensuring our clients get the very best from our technology — from installing hardware to delivering training and ongoing support.
What you’ll be doing
Installing EPoS and associated systems at client sites
Building and configuring systems in line with client requirements
Delivering training to clients, both onsite and remotely
Supporting with software and hardware troubleshooting
Working closely with clients and internal teams to ensure smooth deployment and handover
Building strong relationships with customers and ensuring a high level of satisfaction
What we’re looking for
Experience in a similar installation or technical delivery role
Strong technical knowledge of PCs, EPoS hardware, Windows desktops and servers
Experience with routers, switches and basic firewall configuration
Good troubleshooting skills across software and hardware
Clear, confident communicator with great interpersonal skills
Well organised with the ability to manage time and priorities effectively
It’s a bonus if you have:
Experience in the retail industry
Payments or system delivery experience
CompTIA A+ / N+ (or equivalent technical knowledge)
What we offer
Competitive salary
Hybrid working & flexible approach
25 days annual leave + bank holidays
Life Assurance, Income Protection & Health Shield Cash Plan
Enhanced maternity, paternity and adoption pay
Generous training budgets and reimbursement for professional memberships
Employee perks: Perkbox, Peppy Health, Cycle to Work, and the Calm app
Charity volunteer days and team events