Scheduling Manager
Location: Uxbridge
Salary: £38,000 + Bonus
Looking to lead a high-performing team in a role that blends operational planning with people leadership? This fantastic opportunity in Uxbridge could be the ideal next step.
We’re working on behalf of a fast-growing business that’s on the lookout for an experienced Scheduling Manager with a strong track record in service delivery and engineer scheduling. This is a pivotal role at the heart of a thriving service department, offering the chance to lead from the front, shape new processes, and drive performance across a busy and supportive team.
What’s the role all about? You’ll be managing a team of schedulers responsible for planning installations, service visits, and maintenance works nationwide. With engineers operating across the UK, it’s crucial that the scheduling is proactive, strategic, and always aligned to agreed service levels.
You’ll oversee the daily workflow of the team, coordinate with external contractors and internal departments, and champion continuous improvements in service delivery. This is a hands-on role where you’ll coach your team, manage KPIs, and bring new ideas to the table.
Your Key Responsibilities:
* Leading and mentoring a team of schedulers, setting clear targets and expectations
* Conducting regular one-to-ones, appraisals, and team catch-ups
* Monitoring team performance and reporting on service desk KPIs
* Overseeing pre-planned maintenance and installation schedules for engineers
* Managing third-party support and coordinating with internal sales/service teams
* Reviewing and improving scheduling processes to boost productivity and service levels
* Encouraging a positive team culture and high-performance mindset
Who we’re looking for:
* A confident team leader or manager with a strong operational or scheduling background
* Experience working in a fast-paced engineering, service or field-based planning environment
* Comfortable with performance management and coaching team members
* A solid understanding of workforce planning and service delivery
* Strong IT skills and experience with scheduling systems (Salesforce knowledge is a bonus)
* Analytical mindset with the ability to interpret KPIs and make data-led decisions
* Calm under pressure and solutions-focused with excellent communication skills
What You Need to Do Now:
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us:
We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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Keywords: Scheduling Manager, Service Desk Manager, Engineer Scheduler, Service Delivery, Operations Team Leader, Field Service Scheduling, Workforce Planning, Installation Scheduling, Uxbridge Jobs, Service Coordination