About The Role
We are looking for a Venue Find Consultant - Sourcing to join our dynamic team in our Derby office. In this role you will act as the primary customer contact for incoming venue sourcing and meeting requests, working on an array of client accounts across a variety of industry sectors. You thrive in a customer‑service environment, exceed client expectations, handle multiple requests and adhere to service‑level agreements.
As a Venue Find Consultant, You Will
* Deliver an innovative, quality venue find service that consistently exceeds client expectations across all meetings, incentives, conferences and exhibitions.
* Ensure relevant customer‑service levels are understood, consistently met or exceeded, and that you are conversant in all relevant systems and processes.
* Be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
* Consistently apply and demonstrate venue and destination knowledge to all customers.
* Continually develop excellent venue destination knowledge by building positive relationships with key suppliers, attending familiarisation visits, destination workshops and webinars.
* Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client proactively and efficiently.
You’re Good At
* Proven customer‑service experience.
* Excellent communication skills along with a calm, positive, collaborative approach.
* Comfortable dealing with people at all levels face‑to‑face and by telephone or e‑mail.
* MS Office skills including Excel; experience entering and extracting data from databases.
* Flexible and proactive work style, able to juggle multiple priorities and projects under pressure with resilience and willingness to adapt to change.
You Might Also Have
* Knowledge of meetings & events venues in the UK and overseas.
* Experience with venue booking systems.
* Proven negotiating and contracting experience with external suppliers.
Our Benefits For This Role
* Life Assurance equal to one annual salary.
* 23 days holiday plus bank holidays.
* Birthday day off.
* Holiday Purchase Scheme – up to 5 additional holiday days.
* Discounted rates on hotels & travel.
* Gym & fitness discounts.
* Pension scheme.
* Company sick pay.
* Lifestyle benefits.
You Should Know
* This role is hybrid: 3 days in the Derby office and 2 days working from home.
* Shift patterns include 9‑5:30, 8:30‑5 or 9:30‑6 on a rotating basis, with a lunch break.
* Travel may be required for company meetings, events or familiarisation trips in the UK or overseas.
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