Strategic Client Director – Lead. Transform. Grow.
18‑month fixed‑term contract (potentially permanent). Hybrid role.
Mitie is seeking an exceptional Strategic Client Director (SCD) to take ownership of one of our most significant client partnerships. This is a rare opportunity to shape the future of a major account, drive strategic growth, and influence the direction of a high‑profile, multi‑service contract.
The Opportunity
* Lead the strategic direction of the contract, ensuring seamless delivery and continuous improvement.
* Build powerful partnerships with senior client stakeholders, aligning cultures, ambitions, and long‑term goals.
* Own the P&L, ensuring commercial performance, operational excellence, and sustainable growth.
* Champion innovation, service excellence, and best practice across soft and hard services.
* Shape and secure future opportunities, partnering with our business development teams to expand and evolve the contract.
* Represent Mitie at the highest level, reinforcing our brand, values, and commitment to delivering the exceptional every day.
Strategic Partnership & Client Leadership
* Co‑create a shared vision for long‑term success.
* Anticipate needs, identify opportunities, and evolve the account strategy.
* Elevate the client experience through consistent, high‑impact communication.
* Ensure every interaction reflects Mitie’s brand, values, and service promise.
Leadership That Inspires
* Create a culture of openness, safety, equality, and continuous learning.
* Coach and develop colleagues and partners to achieve shared goals.
* Encourage innovation, creative thinking, and constructive challenge.
* Celebrate success and turn satisfied clients into passionate advocates.
Commercial & Operational Excellence
* Develop innovation and improvement plans that deliver measurable value.
* Demonstrate where activities drive impact, efficiency, and growth.
* Lead annual budget planning with strategic insight and accuracy.
* Use data, KPIs, and benchmarks to drive performance and identify opportunities.
Service Excellence & Future Innovation
* Deliver exceptional service quality and customer experience.
* Drive continuous improvement and operational efficiency.
* Use insights and data to manage risk and unlock growth.
* Champion QHSE excellence and compliance across all operations.
* Build strong relationships with SMEs, partners, and third parties to fuel innovation.
Service Assurance & Compliance
* Ensure full compliance with Mitie policies, procedures, and information security.
* Lead improvements in safety systems and reporting.
* Manage incidents, investigations, and risk mitigation with professionalism and care.
What You Bring
* Proven senior leadership experience in strategic partnerships and service excellence.
* Expertise across soft and hard services in complex, multi‑stakeholder environments.
* Strong commercial acumen and P&L ownership.
* Exceptional relationship‑building skills and emotional intelligence.
* A growth mindset, entrepreneurial energy, and the gravitas to influence at the highest level.
* A track record of driving innovation, embedding performance cultures, and delivering measurable value.
* APM PMQ or CDM awareness (desirable but not essential).
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle, including a virtual GP, salary finance schemes, flexible vacation days, critical illness insurance, dental treatment options, technology product discounts, high street discounts, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a savings‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We award employees with Mitie Stars and cash prizes.
EEO & Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
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