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Customer Service Advisor
Full-time permanent role
* Monday-Friday 0900-1700 (37.5 hours per week - 30 min lunch)
* Location: Haywards Heath - modern offices, 10 min walk from the station, with some parking available onsite and nearby free street parking.
* Salary: £25,000 - £28,000 per year, including excellent company benefits such as a pension scheme, social events, and a staff Christmas party.
The Role
The role involves a mix of phone-based customer service and administrative work in a busy, friendly office within an expanding and stable organization.
Responsibilities
* Answer and resolve customer queries via telephone and email, taking ownership of each task.
* Handle general policy administration.
* Proactively follow up on customer inquiries and convert them into policies where possible.
* Ensure customer satisfaction exceeds expectations.
* Produce high-quality documents and maintain accurate computer records.
* Gain a strong understanding of company products.
* Ensure compliance with company and regulatory policies.
* Participate in regular learning and development activities.
Requirements
* Experience in a telephone-based or customer-facing/support role.
* Good general education, including GCSEs (or equivalent) in English and Maths.
* Customer-focused with a passion for exceeding expectations.
* Strong verbal and written communication skills.
* Good prioritization and time management skills with high accuracy.
* Proficient IT skills and eagerness to learn new systems.
For more information about this exciting opportunity, please apply now! Shortlisting will take place soon – don't miss out!
Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.
Please note that this advert does not discriminate based on gender, marital status, race, religion, colour, age, disability, or sexual orientation. All candidates will be assessed solely on their merits, qualifications, and ability to perform the duties of the role.
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