This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Introduction
We are seeking a high-performing Account Manager to lead a multi-outlet hospitality operation within a major professional services HQ near Marylebone Station. This is an exciting opportunity to build and shape a best-in-class offering from the ground up, working in a modern, client-facing environment with premium service expectations.
Working Hours:
Monday to Friday (Some flexibility required for evening events)
Location:
Central London, moments from Marylebone Station
Type of Contract
- Full time, Permanent
About The Role
* Hands-on leadership role overseeing a complex site that includes:
* A busy café operation serving 1,200+ coffees daily
* A high-volume restaurant serving breakfast/lunch at 600+ covers daily
* Meeting room hospitality with VIP service
* A 6th-floor terrace used for evening hospitality
* Professional front-of-house & reception team, delivering seamless guest arrival and internal client support services
* You'll manage and coach the team to success, taking ownership of the entire client relationship, driving operational excellence and ensuring consistently high service levels across all touchpoints.
Key Responsibilities
* Full P&L and financial accountability
* Build and lead a high-performing team
* Deliver exceptional guest and client experience in a fast-paced, professional environment
* Manage logistics and service flow during peak times
* Ensure a seamless reception and front-of-house service that reflects the client's brand values
* Oversee the planning and execution of events, both regular and ad hoc
* Be proactive and solutions-driven, with a calm and confident presence
Ideal Candidate Profile
* Experienced in contract catering, premium hospitality, or complex F&B operations
* Strong financial acumen - able to report, forecast, and control budgets effectively
* Confident communicator who builds strong client relationships
* Hands-on leader with a track record of building new teams or launching new sites
About Us
At Restaurant Associates and Rapport Guest Services, we deliver brilliant hospitality through exceptional food, drink, and guest services. Our passionate teams create inspiring experiences in workplaces, cultural destinations, and iconic venues across the UK, Ireland, and beyond.
As part of Compass Group UK&I, we bring together a people-first culture with outstanding service standards, collaborating closely with our partners and clients to achieve great things together.
We are proud to champion inclusion, wellbeing, and opportunity for all. As a Disability Confident Employer, we offer meaningful roles and an environment where everyone can thrive.