We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.
You will play an important role in the day‑to‑day operations of our store by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback.
With your guidance, the store will always remain a safe place to work and shop.
Responsibilities
* I know my customers and serve them with passion and pride, giving great natural service.
* I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
* I work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Putting into practice the training I have received to ensure we work safely.
* Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
* Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
* Being myself, living our values, making everyone feel welcome and always following our policies.
* Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
* I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
* I always follow the Think25 policy when serving age‑restricted products to all customers.
* Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
* I work in a clean, tidy and organised manner keeping aisles clear of congestion.
* At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
* I ensure I follow all the training I have received to keep myself, others and the store safe and legal.
* If this store has a Post Office Local, you will have day‑to‑day operations of the post office. Therefore you will be required to undertake a Post Office financial and criminal conviction background check, which you must pass in order to proceed with this role.
What’s in it for you?
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we welcome chats about flexible working. Ask us during your application how we can support.
Benefits
At One Stop we value our colleagues just as much as our customers – and that’s reflected in the wide range of benefits we offer.
To explore the full list of colleague benefits, click here and scroll to the bottom of our Careers page.
Community Involvement
We support local charities and partners with organisations such as FareShare and Olio, raising over £10.4 million for good causes and donating 1.6 million meals.
Diversity & Inclusion
Everyone is welcome. We’re proud to be an inclusive workplace celebrating unique backgrounds, perspectives and experiences. We offer reasonable adjustments throughout the recruitment process and are a Disability Confident Leader (Level 3).
You may withdraw the vacancy close to the closing date if a successful application is received.
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