This campaign has roles available in several locations. While you can select up to 3 location preferences, it is not mandatory. You should not choose locations you are not willing to travel to or re-locate at your own expense. Candidates offered a position in any preferred location who decline or cannot start within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship under the Skilled Worker route, for candidates without current UK Skilled Worker permission, even if relying on tradeable points (including the new entrant tradeable points). This information is for guidance only. We recommend seeking specialist advice on visa eligibility when considering applying.
About the job
The Department for Work and Pensions (DWP) manages welfare, pensions, and child maintenance policy. As the UK's largest public service department, it administers the State Pension and various benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and aims to be the most inclusive employer in the UK.
The Work Coach role is rewarding, varied, and complex. No two days are the same, as you will assist customers face-to-face with their specific support needs daily.
If you seek a career that positively impacts lives, a DWP Executive Officer role may be ideal for you!
About us - Department for Work and Pensions GOV.UK
As a Work Coach, you play a vital role in helping individuals and families achieve financial independence through work and access support as they progress.
Work Coaches are customer-focused, dedicated, and capable of delivering exceptional service with empathy and compassion to those in need.
In this role, you will exercise sound judgment to assist people through challenging times, and your tailored coaching can significantly influence their ability to find, maintain, and advance in employment.
If you're looking for a role that makes a meaningful difference, consider becoming a Work Coach in DWP.
Key Accountabilities
The Work Coach role is diverse. You will work with customers, employers, and colleagues through face-to-face, digital, and telephone interactions daily. Main activities include:
* Supporting customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance, and Income Support.
* Providing quality advice on job search actions, supporting effective job searching in a digital environment, and matching customers to suitable vacancies.
* Ensuring compliance with the Equality Act 2010 and providing additional support to help customers access services.
* Building positive relationships that encourage, motivate, and foster trust.
* Developing in-depth knowledge of local employment opportunities and support services.
* Making timely, needs-based decisions and referring customers to appropriate help.
* Managing your caseload and being accountable for performance.
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