Job overview
We are excited to announce the opening of our state-of-the-art Orthopaedic Centre in Winchester, scheduled for July 2025. This new facility is a testament to our Trust’s ongoing commitment to enhancing healthcare services in the region and working collaboratively with orthopaedic services across Hampshire and Isle of Wight to serve patients across our communities.
The primary purpose of the role is to assist with the administrative processes for the Hampshire Orthopaedic Centre, striving for excellence in supporting patients through their care pathway, ensuring optimum utilisation of the centre, and effective communication across multidisciplinary teams.
Main duties of the job
·To co-ordinate the administrative services for the Hampshire Orthopaedic Centre working with the Operational Management team and Clinical Matron to ensure an effective and patient focused service.
·You must ensure the provision of high quality patient care by providing an efficient and effective administration service for the Centre and support the Operational Service Manager and Clinical Matron. The post holder will be a key point of contact for patients and to allay anxieties and fears through a polite, friendly and professional approach.
·To book, cancel and rebook patients and pre-assessment clinics as required, with awareness of national requirements and breach dates/targets and clinic utilisation, escalating as appropriate.
Carrying out administrative duties as required for the HOC senior leadership team which may include but not limited to: supporting with departmental performance review data gathering, recruitment processes, attending meetings and note taking, submitting performance data as required.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search or .
Detailed job description and main responsibilities
This job description is designed to assist post holders with understanding what is expected of them in their role. Hampshire hospitals NHS Foundation Trust may ask them to undertake other duties, as required, which are not necessarily specified on the job description, but which are commensurate with the grade of the post.
Person specification
Training & Qualifications
Essential criteria
1. Good standard of general education including English and Maths GCSE level 4 (Grade C) and above or equivalent qualification.
2. A levels/NVQ 3 or able to demonstrate equivalent level of experience in an administration or secretarial capacity
3. ECDL or equivalent IT experience
Desirable criteria
4. Evidence of continuing personal and professional development
Experience & Knowledge
Essential criteria
5. Experience of operating a computer system
6. Experience of working procedures and practices gained in medical education, HR or operational administration.
7. Previous problem-solving experience
8. Experience in managing rotas
9. Managing own workload
Desirable criteria
10. Experience of working in a busy NHS environment
11. Knowledge of CLW rota or Medirota
12. Familiarity of HHFT policies and procedures
Skills & Ability
Essential criteria
13. Excellent IT skills with knowledge of various computer packages including, Word, Excel, PowerPoint, Outlook and Internet applications
14. Knowledge of general office working procedures
15. Ability to investigate and solve problems and queries where able
16. Awareness of raising issues with a manager
17. Ability to plan and organise own workload effectively to meet deadlines
18. Excellent prioritisation and organisation skills
19. Excellent communication skills both verbal and written
20. Ability to work alone and as part of a team