We are looking for a talented and hardworking General Manager to join the team at The Higher Trapp Hotel. The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures. This is a hands on role where it is expected the GM works alongside their team members.
GM DUTIES AND RESPONSIBILITIES:
· Oversee the operations functions of the hotel, as per the Organizational chart.
· Hold regular briefings and meetings with all head of departments.
· Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
· Lead all key property issues including capital projects, customer service and refurbishment.
· Handling complaints, and oversee the service recovery procedures.
· Responsible for the achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
· Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
· Ensure all decisions are made in the best interest of the hotels and management.
· Deliver hotel budget goals and set other short and long term strategic goals for the property.
· Developing improvement actions, carry out costs savings.
· A strong understanding of P&L statements and the ability to react with impactful strategies
· Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
· Ensure that monthly financial forecast for rooms, food & beverage, admin & general, are on target and accurate.
· Maximizing room yield and hotel revenue through innovative sales practices and yield management programs in association with the Group Revenue Management team.
· Oversee continuous improvement process of the hotel.
· Complete weekly staff wage forecast against revenue.
· Nurture the sales team to enhance the revenue streams coming into the hotel.
· Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services.
· Act as a final decision maker in hiring a key staffs.
· Coordination with HOD's for the execution of all activities and functions.
· Overseeing and managing all departments and working closely with department heads on a daily basis.
· Be accountable for responsibilities of department heads and take ownership of all guest complaints.
· Provide effective leadership to hotel team members.
· Lead in all aspects of business planning.
· Respond to audits to ensure continual improvement is achieved.
· Corporate client handling and take part in new client acquisition along with the sales team whenever required.
· Assisting in residential sales as and when required and development with strong sales prospects.
· Responsible for safeguarding the quality of operations.
· Responsible for kitchen compliance, Occupational Health & Safety Act, fire regulations and other legal requirements.
· ensuring compliance with licensing laws.
· carrying out inspections of property and services.
· meeting and greeting customers.
· ensuring events and conferences run smoothly.
· ensuring security is effective.
· cash collection and safe money handling systems are adhered to.
Benefits:
* Staff discount at 4 properties
* Meals on duty provided
* Opportunities to progress
* Free parking
* Uniform provided
* Increased holiday entitlement when length of service is achieved
Job Types: Full-time, Permanent
Pay: From £38,000.00 per year
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Ability to commute/relocate:
* Burnley BB12 7QW: reliably commute or plan to relocate before starting work (required)
Work Location: In person