Overview
Join to apply for the Customer Service Advisor role at South East Water UK.
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up. This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You\'ll help customers with water bills, refunds, payment plans, and occupant changes. You enjoy working towards targets, problem solving, and delivering the best solutions possible.
The salary is £24,810.59. We offer bonuses for meeting targets, with potential to earn an extra £3,000 on average and up to £6,300 in total. Shift patterns are Monday to Friday, 08:00 - 19:00, and Saturday 08:00 - 13:00. A rotation includes one Saturday every six weeks, with rotas created in advance for planning.
Previous call centre experience is preferred but not required. Ideally, you\'ll have experience in a customer facing or customer-focused position. We provide a thorough induction, ongoing coaching, and support to help you start well. In our vibrant call centre, you\'ll find opportunities for progression and development across the department.
Main responsibilities
* Provide an excellent customer experience by resolving all customer contacts within company timescales and contributing to customer satisfaction.
* Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
* Build relationships with peers and colleagues to enhance the team environment, resolve customer problems and ensure productivity.
* Proactively use information and resources to keep skills and knowledge up to date.
* Attend and contribute to team meetings with team, peers and colleagues.
* Be available to support the business in peak periods by covering post room and reception duties and being part of a standby rota for emergencies.
Skills / Qualifications / Experience
* GCSE Maths and English at Grade 4/C (or equivalent) or better
* Commitment to providing excellent customer service
* Dedication to finding the best solutions to problems
* Excellent computer abilities
* Outstanding writing and verbal communication abilities
Desirable
* Previous customer service / call centre experience
Equality and Inclusion
We recognise diversity and are committed to inclusion across age, race, gender, ethnicity, religion and identity. You will experience equal opportunities and fair treatment for all in recruitment, employment, and career progression with South East Water.
Benefits package
* Excellent stakeholder pension scheme, up to 10% employer contribution
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service
* Flexible annual leave policy to buy or sell holiday leave
* Paid volunteering days
* Cycle to work scheme
* Health cash plan
* Life assurance
* Wellbeing related benefits
What to expect from your recruitment
* To apply for this position, submit your CV on our careers website
* You must have the legal right to work in the UK at the start of employment
* You will need to pass background, identity, and employment referencing checks
Compensation
£24,810.59 starting salary + bonus
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