Telephone Customer Service & Sales Advisor
Location: Wimbledon
Salary: Up to £30,000
Hours: Monday-Friday, 9am-5pm
Contract: Full-Time | Office-Based
Benefits:
22 days holiday (increasing with service) * Pension * Life Insurance * Full Training * Clear Career Progression
Be Part of a Growing Team Where Exceptional Customer Service Is at the Heart of Everything
Are you confident, professional, and passionate about delivering an outstanding customer experience?
Do you enjoy speaking with people and helping them find the right solutions?
Our client is looking for a motivated Telephone Customer Service & Sales Advisor to join their busy and friendly team in Wimbledon. You'll be supporting customers over the phone and email, handling enquiries, processing orders, and offering knowledgeable advice, with full support from in‑house product specialists.
This is an inbound customer service and sales role with no cold calling.
Key Responsibilities
Handle incoming telephone and email enquiries professionally and efficiently
Process customer orders accurately and ensure excellent after‑sales support
Provide tailored product advice and solutions (training and support provided)
Build and maintain strong, long‑lasting relationships with existing customers
Contribute to a positive team environment and uphold high service standards
What's On Offer
A friendly, supportive, and collaborative team atmosphere
Comprehensive training to build your product and industry knowledge
Clear opportunities for progression within a respected and growing company
The chance to develop specialist skills in a thriving and technical sector
About You
We are looking for someone who is:
Confident, professional, and passionate about delivering excellent customer service
A strong communicator with a clear and engaging telephone manner
Self‑motivated, proactive, and competitive in achieving goals
Able to thrive in a fast-paced environment and remain calm under pressure
Interested in interior design or property refurbishment
Beneficial: Background or knowledge in ironmongery, hardware, fixtures and fittings, tools, metal fittings, or similar technical product areas
Fluent in spoken English
Living within a reasonable commuting distance of Wimbledon
Experience & Skills
Previous experience in customer service, sales, or telesales is highly desirable
A proven track record in sales is a strong advantage
A willingness to learn and develop strong product knowledge
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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