We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll receive dedicated support to help grow your career, along with fantastic benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities will include leading the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, delivering excellent customer service, and performing various store tasks such as re-stocking shelves and cleaning spillages.
We do things differently at Co-op. For over 175 years, we've focused on making things fairer for our members and communities, and as a colleague, you'll be supported in your physical, mental, and financial wellbeing, with policies to assist through life events like bereavement, pregnancy loss, fertility treatment, and menopause.
What you'll do
1. Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when needed and assisting with HR processes.
6. Lead the introduction of new products and services, working with your team to implement change and gather feedback.
7. Build relationships and engage with your local community, supporting the delivery of the local Co-op community plan.
This job would suit people who have
* A genuine care for the needs of customers and members.
* The ability to balance leading/supporting your team and working on the shop floor.
* Great people skills to build positive relationships.
* Strong organisational and problem-solving skills.
* A desire to learn, grow, and develop leadership skills.
* The flexibility to work various shifts.
Why Co-op?
* Full, paid training and support for your development and career growth.
* 30% discount on all Co-op products and 10% on other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a portion of your pay as you earn it.
* 36 days of holiday, including bank holidays (pro-rata for part-time).
* Virtual healthcare services for you and your family.
* 24/7 employee assistance service.
* Rotas shared three weeks in advance, accessible via your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. Please indicate if you'd like to be considered under this scheme when applying. We will ask about any reasonable adjustments needed during the recruitment process.
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