We are seeking a highly organised and customer-focused Central Sales Administrator to join our Caravan Sales Department. This is a pivotal role in supporting our Sales Team, ensuring that every stage of the sales journey from initial enquiry to completion is managed efficiently, professionally, and with the customer experience at the heart of everything we do.
The successful applicant will benefit from:
* Competitive pay
* Hoburne benefits platform
* Hoburne Team Card which includes 50% off Food and Drink
* Free membership at Hoburne Golf Parks
* Discounts on holidays
* Access to our leisure facilities on all our parks
* Enhanced Parental leave * (T & C’s apply)
* 33 working days holiday (pro‑rata for part‑time)
* Access to our Employee Assistance Programme (EAP)
You will support the Caravan Sales Department by coordinating administration, maintaining accurate records, and ensuring the smooth progression of sales. Working closely with park teams, customers, contractors, and manufacturers, you will help deliver a seamless and positive customer experience while ensuring company processes are adhered to at all times.
Summary of Main Tasks/Duties:
* Provide professional and courteous support to all customers, ensuring a positive first impression of the company
* Assist customers with information regarding products and services, liaising with internal departments, contractors, and manufacturers as required
* Input and maintain accurate customer information within the CRM system, ensuring all enquiries and interactions are up to date
* Generate and maintain regular sales reports, tracking enquiries, conversions, performance metrics, and other key data
* Process Caravan Sales sign‑ups and completions promptly and accurately Assist with customer finance proposals, ensuring all documentation is completed correctly and efficiently
* Support the Sales Team in achieving monthly and annual targets, ensuring compliance with company sales processes
* Administer Private Sales and maintain an accurate register of all current client‑based sales
* Attend training sessions and meetings as required to stay up to date with products, policies, and industry standards.
Knowledge, Experience, Skills & Attributes:
* Previous experience in a sales support or administrative role, ideally within a leisure or holiday park environment
* Strong organisational skills with excellent attention to detail
* Confident communication skills, both written and verbal
* Ability to multitask and prioritise effectively in a fast‑paced environment
* Experience using CRM systems and Microsoft Office packages Knowledge of the caravan sales process and industry best practices is advantageous
* Customer‑focused approach with the ability to handle all interactions professionally
* Ability to work independently while supporting wider team objectives
This role is permanent, working 37.5 hours a week. This role is based at our Group Support office in Christchurch, with flexibility to include a hybrid working arrangement incorporating some home working time.
The nature of our business necessitates that successful applicant may be required to work some evenings, weekends, and Bank Holidays.
If you think you have the experience, skills, and attributes we are looking for, please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
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