Referrals Practitioner
Contract Type: Full-time, permanent, 35 hours per week
Reports To: Referrals Coordinator
Place of Work: All sites (Croydon, Lambeth, Wandsworth), with additional travel for referrals meetings in and outside of London as required
Salary: £27,000 with contributory pension
Help Men Begin Their Path to Recovery
We are looking for a compassionate and organised Referrals Practitioner to join our team and play a vital role in welcoming new residents into recovery. For this recruitment cycle, we particularly welcome applications from people with lived experience of recovery and/or the criminal justice system, as well as those from underrepresented ethnic groups and diverse socio-economic backgrounds.
This is a full-time permanent role, offering you the opportunity to make a direct impact at the very start of a man s recovery journey. You ll be joining a supportive, committed team and working in an environment that values honesty, empowerment, and respect.
About the Role
The Referrals Practitioner supports all aspects of our referral process from handling enquiries and assessing applications to ensuring smooth, safe, and supportive arrivals for new residents. Working alongside the Referrals Coordinator, you will:
* Respond to referrals and enquiries with professionalism and compassion
* Carry out assessments in line with Nehemiah s admissions procedures
* Build relationships with referral agencies, prisons, and community partners
* Provide feedback to applicants and agencies on referral outcomes
* Arrange and support resident arrivals, including prison gate pickups where required
* Help ensure our houses remain safe, positive recovery environments
* Maintain accurate records and contribute to reports and monitoring
This is a varied role where no two days are the same you might be assessing an application one morning, presenting to a prison referral team in the afternoon, and welcoming a new resident from the community the next day.
What We Are Looking For
We are seeking someone who is:
* Experienced in working with vulnerable adults in recovery, the criminal justice system, or related fields (paid, voluntary, or lived)
* Skilled in communication, with the ability to build trust and rapport with residents, partners, and colleagues
* Organised and confident using IT systems (ideally including Salesforce or similar CRM tools)
* Able to demonstrate resilience and empathy in challenging situations
* Understanding of addiction recovery and safeguarding principles
* NVQ3 in Health & Social Care or equivalent experience (including lived experience)
Our Values
At Nehemiah, it s not just about what you do it s about how you do it. We expect every team member to live out our values:
Belief We believe in everyone s potential for positive change
Respect We value each other s choices and differences
Kindness We show empathy through our actions
Honesty We build trust through integrity
Empowerment We help each other find our own purpose
What You Can Expect from Us
* A 35-hour working week (Monday to Friday)
* 25 days annual leave, plus Bank Holidays
* Contributory pension scheme (Nehemiah contributes 3% of salary)
* Staff Health Plan including insurance and wellbeing package
* Ongoing training, reflective practice, and professional development opportunities
* A culture that is supportive, honest, and committed to lasting change
Why Nehemiah?
* Make a direct impact at the crucial entry point of someone s recovery journey
* Work in a charity that values lived experience and diverse perspectives
* Be part of a passionate and talented team committed to helping men build new futures
* Experience a workplace culture that values innovation, inclusivity, and best practice
Application Process
* Initial 30-minute video call with a member of our recruiting team
* In-person interview (45 mins 1 hr) with relevant managers
* Candidate presentation on a set topic (you ll receive this in advance)
AI in Applications
We are aware that some candidates may use AI tools when preparing applications. Please ensure your responses reflect your own voice and experiences. It is usually easy to spot fully AI-generated responses. What matters most to us is who you are and how you connect with our mission and values.
To Be Considered
We understand that not everyone expresses themselves best on paper. If you would prefer to submit your expression of interest in another format (e.g. short audio or video file), we welcome this.
Interviews will be held on a rolling basis.
Any offer for this post is conditional on references and passing an Enhanced DBS check.
REF-223657