Repairs Manager - Social Housing
Permanent | £55,000 - £60,000 | East London
Overview
We are partnered with a leading East London housing provider to recruit an experienced Repairs Manager on a permanent basis. This is a key leadership role within the property services team, overseeing day-to-day repairs, ensuring high-quality service delivery, and driving operational excellence across a diverse housing stock.
The Role
As the Repairs Manager, you will take ownership of the responsive repairs service, managing both directly employed operatives and external contractors. You'll ensure works are completed on time, within budget, and to the required standards, while championing customer satisfaction and compliance. This is an excellent opportunity for a driven leader who thrives in a fast-paced social housing environment.
Key Responsibilities
Lead and manage the responsive repairs service, ensuring effective allocation, delivery, and completion of works across East London properties.
Line-manage operatives, supervisors, and contractors, driving performance, productivity, and high-quality workmanship.
Monitor KPIs including completion times, first-time fix rates, customer satisfaction, and budget adherence.
Ensure all repairs comply with health & safety legislation, organisational policy, and regulatory standards.
Manage budgets effectively, authorising works and ensuring cost control across the service.
Conduct regular audits, quality checks, and site inspections to maintain high technical standards.
Collaborate closely with tenancy, compliance, and asset management teams to provide an integrated service.
Lead on complex repair cases, complaints, and escalations, delivering positive, customer-focused resolutions.
Contribute to service improvement initiatives, using data and feedback to enhance processes and performance.
About You
Proven experience managing repairs or maintenance services within social housing or a similar environment.
Strong people-management skills with the ability to lead multidisciplinary teams.
Solid understanding of building maintenance, diagnostics, and relevant legislation (e.g., H&S, CDM).
Excellent organisational, problem-solving, and communication abilities.
Comfortable working in a high-volume, customer-focused setting with competing priorities.
Full UK driving licence preferred.
What's on Offer
Permanent contract with a competitive salary of £55,000 - £60,000.
Opportunity to influence service delivery and drive meaningful improvements.
Supportive leadership team and excellent long-term career prospects