Sittingbourne Job title: Employee Benefits Administrator Reporting to: Employee Benefits Team Leader Date of Issue: November 2025 Role Objective To provide accurate and efficient administration support for Shackleton employee benefits clients, ensuring the smooth management of pensions and wider employee benefits. The role focuses on delivering high-quality customer service, maintaining attention to detail, and supporting clients in maximising their benefits. While prior knowledge of employee benefits (such as Group Life Assurance, Income Protection, Private Medical, Dental, and Cash Plans) is advantageous, full training will be provided to develop expertise in all products and processes. Key Responsibilities Process new joiners: Issue welcome emails (database and employer-specific). Send benefit invitations and update payroll with any changes. Maintain Accurate Data With Providers Update addresses. Add or remove dependants. Change cover levels. Process leavers. Maintain And Update The Company Database Add new joiners and action leavers. Update addresses and notify relevant providers. Apply benefit-level amendments. Perform bulk data downloads. Issue app launch emails and assist with login queries. Complete Post-renewal Processes Update rates, premiums, and memberships. Communicate with clients, providers, and advisers (current and former) via email, letter, and phone. Keep up to date with provider offerings and documentation. Maintain app pages for benefits. Chase outstanding accounts and submit business reporting cases to the Intelliflo system. This Job Description may be reviewed and subsequently amended to better reflect any changes required in the role. Person Specification Qualifications GCSEs (or equivalent) in English and Mathematics – essential. A-Level or equivalent qualification – desirable. Professional qualification in administration or customer service – desirable but not mandatory. Knowledge And Experience Previous experience in administration and customer service. Familiarity with handling client queries via email, phone, and letter. Experience with data entry and database management. General understanding of employee benefits (e.g., Group Life Assurance, Income Protection, Private Medical, Dental, Cash Plans). Experience working with providers and advisers. Competence in Microsoft Office applications (Word, Excel, Outlook). Knowledge of Intelliflo or similar systems. Personal Skills Excellent attention to detail and accuracy. Strong organisational and time management skills. Ability to manage multiple tasks and meet deadlines. Clear and professional communication skills (written and verbal). Problem-solving ability and proactive approach. Ability to work independently and as part of a team. Confidentiality and discretion when handling sensitive information. If you are interested in learning more about this role or want to apply, please send your CV/Application to HR@shackletonadvisers.co.uk