Company Overview
With over 25 years’ experience and more than 250 care homes and hospitals under its umbrella, Barchester Healthcare is one of the largest care home providers in the UK. Our mission is to deliver person‑centred care to elderly and vulnerable people and we are continuously expanding and improving our services.
Position Summary
We are looking for an IT Operations Technician to join a newly created permanent role. The position is remote, but requires regular travel to Inverness, where the IT support team is based, and national travel across the UK when needed.
Required Experience and Qualifications
* Computer science degree
* Good understanding of TCP/IP
* Familiarity with wired and wireless LANs, ADSL and FTTC based WAN connections
* Experience developing and communicating technical specifications
* Installing and troubleshooting IT equipment in a structured environment
* Full UK driving licence
* Flexibility for nationwide travel
Role and Responsibilities
* Install and maintain the Barchester IT operating environment
* Support IT infrastructure across our national portfolio of homes
* Monitor performance of computer networks and servers
* Remote management of desktop PCs and laptops, ensuring equipment safety and updates
* Collaborate with software developers and procurement managers
* Provide first, second, and third line support to all IT users in the group
* Deliver infrastructure projects
* Manage firewalls within the network
* Lead configuration of Wi‑Fi equipment, including access points, switches and controllers
* Advise management on emerging technologies
* Assist with inventory maintenance and IT systems documentation
Benefits and Development Opportunities
Barchester offers career development and progression opportunities within a supportive environment.
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