Shifts: 30 Hours Monday to Friday (You must have a Full UK Driving Licence & access to your own vehicle for this role). Comfort Call (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Peterlee, County Durham.
Responsibilities
* Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rots, with due regard for the particular needs of the individual and the particular skills and attributes of the worker.
* Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments.
* Participate – Participate as required in multi‑disciplinary review of service users' needs.
* Shadow – Shadow new care workers in the field to ensure their competence.
* Observation – Carry out the on‑site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.
The successful Quality Officer will spend the majority of their working time in the community carrying out their primary functions, but the role will typically also entail a certain amount of office‑based administrative work. If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.
Qualifications & Experience
* Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
* Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
* Demonstrates a sincere interest in working with our specific client group.
* Successfully passed DBS screening.
* Patience, compassion & a positive attitude at all times.
* Demonstrate eagerness to engage in vocational training programmes, continually enhancing skills and knowledge.
* Display initiative and autonomy.
At CCH Group, we are more than just a care provider. We are a supportive community with a proud history of raising standards in care since 2009. Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals delivering 1.5 million hours of care every month.
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