Purpose of the Role To assist with the smooth running of the shopping centre and assist with all emergency situations when they occur. This includes providing visible security cover to the centre, handling customer enquiries and customer concerns. Regular patrolling of the centre. Must be available to work night shifts when required. Key Responsibilities To work the hours and shifts in accordance with the conditions of employment. Undertake regular patrols of the centre, as per the Assignment Instructions. To comply fully with the Health and Safety Policy of the centre. To comply with their individual responsibilities, to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with in line with company policy and procedures. To ensure the rules and regulations of the centre are complied with at all times. Ensure that all incidents are recorded in the correct manner. Ensure that contractors arriving on site adhere fully to the requirements of the site Health and Safety Contractor rules and regs and company policy Ensure the centre is a safe and pleasant environment. Be aware of and abide by all rules, terms and conditions of the company. To assist with enquiries from the public and respond as per customer Service training / expectation. Officers must hold a valid SIA Guarding/Doorman licence and a valid CCTV licence. Skills, Knowledge and Experience Experience within the security industry, particularly in a customer facing role. Ability to communicate effectively. Able to prioritise and work effectively unsupervised. Good Timekeeping and reliability. Well presented with good standards of personal hygiene. Basic health and safety knowledge. SIA Guarding/Doorman licence and CCTV licence. Working Hours - 48 per week. 5 days out of 7. Salary - £12.36/hr LI-DNI Please see our Benefits Booklet for more information.