Technical Support Manager
Ipswich
£45,000 Basic + Benefits
Hybrid Working Option
Leading the way in the off-gas grid heating sector, our vision is for all consumers to have safe and efficient heating.
We work closely with national and local governments, international and regional standards organisations, heating industry colleagues, training providers and certification bodies.
Role Overview:
The Technical Manager is a pivotal role within the organization, leading a small team to deliver technical services. Reporting to the Technical Director, the Manager collaborates across departments, providing technical input for strategic aims, projects, and services.
Key Responsibilities:
Leadership and Line Management:
Lead and manage a small team, fostering a culture aligned with the company's objectives.
Technical Service Delivery:
Collaborate with the Technical Director for routine and enhanced technical services.
Manage technical personnel, ensuring duties are fulfilled and standards maintained.
Information Management:
Oversee technical information production, including updates to manuals, standards, notices.
Manage delivery of Consultancy Services and Direct function.
Collaboration and Support:
Collaborate with staff at all levels, providing technical input for company-wide functions.
General Activities:
Personnel Development:
Support, mentor, guide technical personnel for optimized performance.
Conduct regular t...