IT Support Analyst Financial Services.
Our client, a well-established financial company, is seeking an experienced IT Support Analyst to join their internal IT team. This is a client-side role, providing critical technical support and contributing to the smooth operation of the company s IT infrastructure.
Key Responsibilities
* Provide 2nd line remote and on-site support to employees across the organisation.
* Act as an escalation point for the IT Service Desk, resolving complex technical issues efficiently.
* Support IT infrastructure projects, system upgrades, and technology deployments.
* Troubleshoot issues across Microsoft 365, Azure AD, Windows Server, networking, and endpoint environments.
* Collaborate with senior engineers and external vendors where required.
* Maintain accurate documentation and communicate clearly with internal stakeholders.
* Identify opportunities to improve IT processes and service delivery.
Essential Skills & Experience
* 1-2+ years experience in IT support, ideally within a corporate or financial environment.
* Strong experience with Microsoft 365, Intune, and Azure AD.
* Solid understanding of Windows Server, Active Directory, and Group Policy.
* Good grasp of networking fundamentals VLANs, VPNs, DNS, DHCP, firewalls.
* Excellent communication and customer service skills.
* Full UK driving licence and willingness to travel to company sites if required.
Desirable
* Experience with ITSM, RMM, or PSA tools.
* Understanding of Cyber Essentials, ISO 27001, and IT security best practices.
* Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals, or equivalent.
The Ideal Candidate
* Technically strong and pragmatic, with a problem-solving mindset.
* Calm, methodical, and dependable under pressure.
* Confident communicating directly with employees at all levels.
* Proactive, organised, and able to manage workload independently.
* A team player with a positive attitude and genuine interest in technology.
The Package
* Competitive salary and benefits package.
* Opportunities for ongoing training and professional development.
* Clear career progression within a supportive IT team.
Apply Now
If you are an experienced IT Support Analyst looking to work directly for a respected financial company and make a tangible impact, we would love to hear from you.
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