Service Scheduler - Home Care 12 Month Full Time Maternity Cover Contract Role Overview As a Service Scheduler, you will play a pivotal role in ensuring our clients receive the highest quality care tailored to their unique needs. Working closely with our Care Facilitators and care workers, you will be responsible for coordinating schedules, maintaining service consistency, and fostering exceptional customer service experiences. Key Responsibilities Deliver exceptional customer service by treating clients with respect, compassion, and cultural sensitivity. Schedule and organise Care Partner rosters to effectively meet customer needs while adhering to Baptistcare Enterprise Agreement requirements. Maintain data integrity and documentation in accordance with legislative and organisational standards. Promote a safe work environment by following Work, Health, and Safety policies and procedures. Skills, Attributes, Experience, and Qualifications Essential: Minimum one year of experience in aged care or similar environment. Proven experience in allocation and scheduling of services. Excellent customer service and relationship management skills. Ability to work independently and collaboratively in a team. Strong decision-making and organisational abilities. Exceptional written and verbal communication skills. Desirable: Experience with customer databases. Knowledge of Home Care programs. About Us We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. To support your well-being and career growth, BaptistCare offers Salary packaging which can increase your take-home pay novated leasing options meal and entertainment card Supportive, positive team environment Access to family friendly benefits like our counselling support and wellness programs BaptistCare has been acknowledged in the 2022 AFR BOSS Best Places to Work list, ranking tenth in the Government, Education and Not for Profit list, from over 750 nominated organisations across Australia and New Zealand. Have more questions? For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch. Agency applications are not accepted at this time. BaptistCare is recognised as an ‘Inclusive Employer’ by the Diversity Council of Australia for 2022-2023. We welcome and encourage applications from people across our diverse community.