STUDIO MANAGER JOB DESCRIPTION At Ten Health & Fitness, it's all about celebrating endorphins. We love the feeling you get at the end of a really good workout, and we love being able to see the benefits afterwards. For us, it's not enough that we provide our clients with a dynamic, energising exercise programme that delivers results fast. It's also important that we provide an experience that's welcoming, positive and enjoyable. Everything we do at Ten Health & Fitness is designed to help us achieve both those goals. This is an excellent opportunity for an enthusiastic committed person who is pro-active and uses common sense to ensure great customer care and service to all our clients. We want someone who lives our Brand values ‘ Deeply Expert, Knowing me Well and True Support', is proven in delivering customer excellence, quality standards and committed to continuous improvement and staff development. Job Description Key Accountabilities: Drive the revenue of the Studio creating business opportunities, corporate relationships and a hitting income targets. Designing and promoting activities to meet customer demand and generate revenue To carry out the responsibilities of the post regards to Ten’s policies and procedures. To undertake all duties and interactions with employees, partner providers and customers fairly. To provide fast, courteous and efficient responses to all customers enquiries. To manage the development of a full range of activities and classes at Studio, including conducting classes when necessary to support the revenue and growth of the site. Recruiting, training and supervising staff, including managing staff rotas To oversee all front of house team functions and reporting. Keeping stock records Preparing and checking budgets and generating income To oversee all required reporting for Studio (i.e. payroll, end of month reporting, monitoring class numbers, overseeing the class timetable) All general administration duties such as stock control, equipment inventory, maintaining checklists, checking course booking forms etc. Ensure all health and safety duties are carried out in accordance with the procedures in place at the studio. To prepare facilities for use meet Ten Health & Fitness’s service standards. Person Specification - Experience Essential Qualifications equating to REP’s level 3 Insightful – able to analyse behaviours Team / studio management – 1 year min Customer service Ability to build relationships Team player / People driven Flexible / Ability to adapt Lead by example Own their studio; Accountability/Professional Well-presented and well spoken, Friendly and helpful Integrity /Honesty/Assertiveness