Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k
Role: Operations Excellence Manager
Location: Hybrid / Field-Based – UK
Main Site: London (Travel to site is required - 3 days per week)
Salary: c.£70,000 + benefits
Overview
An exciting opportunity has arisen for an experienced Operations Excellence Manager to join a rapidly growing infrastructure and technology business operating within the clean energy and mobility sector.
This is a newly created, highly visible role reporting directly into senior leadership and working cross-functionally across technical operations, customer experience, commercial management, and business intelligence teams. The successful candidate will play a key role in driving operational performance, service quality, continuous improvement, and cost efficiency across a nationwide network.
The position is ideally suited to someone with a strong operational excellence or service delivery background who enjoys working in fast-paced, evolving environments and can combine strategic thinking with hands-on execution.
Key Responsibilities
* Lead operational improvement initiatives across multiple business functions
* Manage and develop customer care operations, driving customer satisfaction and service performance
* Own operational reporting, KPI frameworks, dashboards, and business intelligence analysis
* Deliver cost analysis, budgeting support, and identify operational efficiency opportunities
* Manage supplier relationships, procurement activities, and tender processes
* Oversee contractor performance, SLAs, and service quality standards
* Coordinate infrastructure and technology-based projects across a national network
* Act as a central operational link between technical, commercial, customer, and leadership teams
* Support strategic operational planning and continuous improvement programmes
Candidate Profile
We are looking for candidates who can demonstrate:
* Proven experience in operations management, operational excellence, service delivery, or business improvement
* Strong stakeholder management and cross-functional leadership skills
* Experience managing contractors, suppliers, and third-party service providers
* Data-driven decision-making capability with strong analytical and reporting skills
* Budget management and cost control experience
* A proactive, solutions-focused mindset with the ability to drive change and process improvement
* Experience within infrastructure, utilities, energy, mobility, facilities management, or other technical service environments would be highly advantageous
Desirable Experience
* EV charging, energy, utilities, or clean technology sector experience
* Continuous improvement methodologies such as Lean or Six Sigma
* Experience with operational dashboards and BI tools (Power BI, Excel, etc.)
* Knowledge of customer service performance metrics such as NPS/CSAT
* Project or programme management experience
Why Apply?
This is a unique opportunity to shape a newly created function within a high-growth, future-focused business operating at the forefront of the energy transition. The role offers significant visibility, autonomy, and the chance to make a measurable impact on operational performance and customer experience at scale.
If this is of interest please apply on LinkedIn or email