Vacancy Information
Hourly rate of pay: £ - £
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable.
To start asap.
We’re looking for an experienced and motivated Senior Council Tax & Business Rates Officer to help lead our team in delivering a high quality, customer focused service.
In this key supervisory role, you will coordinate team resources to ensure workloads are managed efficiently, targets are met, and all work is carried out accurately and in line with legislation, guidance, and Council policies. You’ll support staff development through mentoring, training, and sharing knowledge, fostering a positive and collaborative team culture.
You will take a leading role in ensuring the effective billing, collection, and recovery of Council Tax and Business Rates, monitoring accounts, reducing arrears, and producing robust performance data and management information. The role also includes handling complex cases, customer complaints, and progressing appropriate recovery action.
You’ll work closely with internal colleagues and external agencies to maintain excellent service standards, promote digital-first options such as Direct Debit and e-billing, and support continuous improvements in systems, policies, and procedures. You’ll also provide leadership and guidance when required.
This is an exciting opportunity for someone with strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality public services.
Join us and help deliver a service that supports our communities and reflects East Lothian Council’s vision, values, and commitment to outstanding customer service.
Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found. Home or Hybrid working options can be discussed with candidates invited for interview.
Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
Job Details
Responsible for the delivery of an effective and efficient service to collect Council Tax and Business Rates income, ensuring that the Council has the finances to deliver high quality services to all residents of East Lothian.
Provide support, guidance and advice to colleagues and external bodies by co ordinating and monitoring the Team’s performance to maximise efficiency of the service provision.
Ensure customers, the team and services are fully supported, and all work complies with the Council's policies, procedures and legislation with a commitment to achieving best value.