Overview
Position: Entertainment & Owners Events Team Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as an Entertainment Team Manager! If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine!
We’re looking for Entertainment Team Managers who are experienced in multi-venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.
As an Entertainment Team Manager, you’ll be at the heart of our entertainment line-up, overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Activities, you’ll motivate and guide your team to deliver exceptional experiences while continuously raising the bar. This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!
Responsibilities
* Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
* Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
* Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
* Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
Qualifications / Requirements
* Experience in a leadership capacity within the entertainment industry.
* Proven ability to plan and co-ordinate events and productions.
* Thorough knowledge and understanding of leadership attributes.
* Ability to cope under pressure and adapt to changes.
* Ability to prioritise and deliver to deadlines.
* High-energy, passionate about entertaining and delivering an exceptional guest experience.
* Work 5 or 6 days per week; hours include evenings and weekends.
* Right to work documents to confirm 18+ and legal work in the UK; Enhanced DBS check prior to starting.
Benefits
* Inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities, including fully funded qualifications.
* Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers.
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