Job Description
Job Title: Head of Compliance
Location: Manchester OR Preston
Salary: £70,000 per annum
Reports to: HR Director
Type: Full-Time, Permanent
About the Role:
We are seeking a highly experienced and proactive Head of Compliance to lead and manage all compliance activities across our organisation. The ideal candidate will have a strong background in FCA-regulated environments, experience engaging with Ofcom, and a solid understanding of contact centre operations. This is a senior leadership role responsible for developing, implementing, and maintaining compliance frameworks that meet all regulatory obligations while supporting the company's strategic objectives.
Key Responsibilities:
* Lead the Compliance function, ensuring the organisation meets its regulatory obligations under the FCA, Ofcom, and any other applicable bodies.
* Develop and maintain effective policies, procedures, and controls to ensure ongoing regulatory compliance.
* Act as the primary point of contact with the FCA, Ofcom, and other regulatory authorities.
* Provide strategic compliance advice to senior leadership and key stakeholders.
* Monitor regulatory developments and proactively assess their impact on the business.
* Deliver regular training and awareness programmes across the business to embed a strong compliance culture.
* Manage and oversee compliance audits, internal risk assessments, and investigations.
* Lead responses to regulatory inquiries, data requests, and potential enforcement actions.
* Work closely with the Operations team to ensure that contact centre activities are compliant with all relevant standards, including consumer protection, data privacy (GDPR), and call monitoring requirements.
* Oversee the compliance monitoring plan and manage the ongoing improvement of internal controls.
* Support product and service development to ensure compliant go-to-market strategies.
* Report regularly to the Board on compliance risks, actions, and performance.
Key Requirements:
* Proven experience in a senior compliance role within a FCA-regulated organisation.
* Experience dealing directly with Ofcom and a strong understanding of its regulations.
* Strong background in or close involvement with contact centre operations.
* In-depth knowledge of relevant regulatory frameworks, including FCA Handbook, PRIN, SYSC, CONC, and GDPR.
* Experience managing compliance in a fast-paced, customer-facing environment.
* Strong leadership skills with experience managing teams and influencing senior stakeholders.
* Exceptional communication and analytical skills.
* Relevant compliance qualifications (e.g. ICA Diploma, CISI) are highly desirable.
Desirable:
* Legal or financial services background.
* Experience with whistleblowing frameworks and complaints handling.
* Knowledge of telecoms regulations and consumer rights in regulated sectors.
JDRCC
JDR is acting as an employment agency in relation to this vacancy.
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