Team Administrator/ Receptionist
The closing date is 12 April 2026
Whilst we welcome all applications from all suitable candidates, unfortunately, we will not be offering sponsorship for this role.
An exciting opportunity has arisen for a part‑time Receptionist/Team Administrator in our Child and Young People Mental Health Services covering North Hertfordshire. We have two positions available (3 days per week or 4 days per week). Full‑time applicants will also be considered.
We are seeking an individual who has experience within an office environment and can communicate with compassion and professionalism to a wide range of individuals including service users and their families / carers and clinical colleagues.
We are looking for a highly organised, efficient individual to provide an administrative service to the team. You will be expected to work autonomously, prioritising and managing your own workload while maintaining a positive, professional and calm approach. You should have excellent IT skills, a good working knowledge of Microsoft Office Packages.
This is a very busy role, and you will thrive under pressure, and have the drive and courage to solve problems. Your role will involve communicating with our service users so excellent communication is key.
We will offer structured supervision, access to training and development as part of your own personal development.
Main duties of the job
We have a friendly and supportive team environment, within an organisation that truly makes a difference for children with mental health conditions and their families and carers. If you are enthusiastic, reliable and have a flexible approach to work, then we would like to hear from you.
The admin team provides a comprehensive, professional, effective reception and secretarial administrative service to the North Hertfordshire Child and Young People Mental Health Services.
This role will involve manning reception, welcoming children and their parents or carers, and ensuring the smooth running of the waiting room. It also involves answering general telephone enquiries from service users and other professionals, taking messages, sending out appointment letters and reminders and, helping to manage the duty e‑mail inbox.
As some of the work will involve speaking to service users on the telephone, the post holder must display a considerable degree of tact, possess mature judgement and maintain a calm, friendly and efficient manner.
You will be required to work independently and apply a high degree of confidentiality to all of their work.
You should follow Trust policies relevant to your work.
About us
Hertfordshire NHS Partnership Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional.
Job responsibilities
* To use Word templates to process clinic letters, produce appointment letters and enter appointments in the electronic patient record (currently Paris) and paper
* To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner
* To send text message reminders to service users who have agreed to receive
* To be proficient in using the electronic patient record for administrative
* To use knowledge, and experience to assist other members of the admin team when requested to undertake additional admin tasks such as scanning, photocopying, answering the telephone, making up new service user assessment packs
* To update skills as necessary and attend mandatory training
* To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is
To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing
For a more detailed Job and Person Specification please see attached document before applying
Person Specification
See attached document for detailed Person Specification.
Qualifications
* NVQ 3 or equivalent.
* Advanced keyboard skills
* Good working knowledge of email and internet
* Proficient knowledge of PARIS
* Good standard of English
* Numerate
Experience
* Advanced secretarial skills such as audio and shorthand
* Solid Office/Reception Experience
* Experience within NHS an advantage
* Experienced at intermediate level in a range of software packages; Word, Excel PowerPoint
Skills
* Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
* Proficient in diary management coordinating appointments to ensure best use of Managers' time
* Experience of transcribing formal minutes of meetings
* Experience of supervising and training others
* Independent/lone working and team working skills
* Experience of adapting to change and managing work in a changing environment
* Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Hertfordshire Partnership University NHS Foundation Trust
Address
CYPMHS North, Level 2, Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ
£24,937 to £26,598 a year pro rata
Contract
Permanent
Working pattern
Full‑time, Part‑time
Reference number
367-CYP-10180
Job locations
CYPMHS North, Level 2, Saffron Ground, Ditchmore Lane, Stevenage, SG1 3LJ
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