Time Appointments are delighted to be working on behalf of a national organisation who are looking for an experienced Customer Service Administrator to join their growing team based on the outskirts of Ipswich. Duties & Responsibilities: * To be the main point of contact for customers, Project Managers, Depots and Fitters * Organising engineer’s diary * Helping customers with their faults in their product * Dealing with any issues/complaints * Processing replacements in a timely manner * Obtaining new parts and organising them to be fitted by engineers * Answering inbound calls * Liaising with customers in regard to products needing to be service under their warranty period * Ensure all works are scheduled and allocated to the relevant departments * Delivering excellent levels of customer service To be successful in this role you will have to possess outstanding customer service and problem-solving skills. The ideal candidate will have experience within a similar role and is used to working within a fast-paced environment. You will also need to proficient on all MS packages. Experience dealing within a busy, fast paced environment would be advantageous