Department: Claims Management
Location: Stoke
Description
Davies are looking to recruit a talented Liability Claims Handler to join our growing Casualty team, the ideal candidate will have experience with EL (Employer Liability)/PL (Public Liability) Claims and Liability investigation.
This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role.
Key Responsibilities
* Liaison with Insurers, Policyholders and Brokers
* Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
* Obtaining all necessary evidence and relevant documentation
* Determining appropriate actions for the resolution of the case
* Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
* Negotiating settlement where appropriate, within agreed authority limits
* Corresponding with all parties professionally to proactively progress the case to conclusion
* Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
* Maintaining a proper reserve at all times by regular review
* Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company
Skills, Knowledge & Expertise
Essential:
* Experience handling EL & PL claims
* Knowledge of how to value an injury claim
* Good communications skills at all levels
* Excellent customer service
* The ability to work as part of a team
* Take responsibility for your own workload
* Must be able demonstrate adaptability and flexibility
* Good planning and organisational skills
* Strong IT skills
Desirable:
* Knowledge of reserving philosophies
* Knowledge of Civil Procedure Rules and the Claims Portal
Job Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation #J-18808-Ljbffr