We are looking for Service Advisor to join our Heating Services team at Certas Energy based in our Warrington office. This role is a full-time position working 37.5 hours per week.
This role will require you to be responsible for processing & retaining customers by delivering an exceptional level of customer service. You will need to ensure that all administration processes are maintained and expected deadlines are achieved.
Our Heating Services team offer complete boiler care packages to customers across the UK. By giving support to Routing and Engineers, you will ensure that service visits are scheduled and planned in advance to maximise the productivity of our engineers.
As a Heating Services Advisor for Certas Energy you’ll have access to:
* Brand discounts through Certas group scheme
* Experience working for the UK's largest independent fuel distributor
* 25 days annual leave (plus bank holidays) pro-rata
* Annual leave buy and sell scheme
* Pension scheme
* Annual volunteering day
* Employee Assistance Programme (including Physiotherapy and Wellbeing services)
We’re looking for:
* Previous experience in a customer service or administration based role
* Ability to prioritise and organise own workload
* Excellent communication skills
* Good listening skills
* Ability to match available business resources to customer requirements
Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.