About The Role
Are you able to prioritise tasks effectively and use your communication skills to work well as part of a team? Would you like to provide crucial administrative support to the fundraising and marketing teams of the UK’s leading Dementia charity?
We are recruiting for a Fundraising and Marketing Support Administrator to join our Supporter Experience team based at our offices in Plymouth. This is a full-time role, working 35 hours per week on a permanent contract.
As Fundraising and Marketing Support Administrator you’ll be a proactive member of an office-based team that provides excellent support to the Alzheimer’s Society’s Fundraising and Marketing teams, enabling them to extend the reach of the organisation and raise vital funds to support those affected by dementia.
You’ll contribute to the success of different teams and functions across the organisation by completing a variety of administrative tasks including processing donations, answering queries, thanking supporters, handling complaints and maintaining accurate database records that reflect and enhance the customer experience.
Interviews for this role have been provisionally scheduled to take place, in-person, on Wednesday 19th and Thursday 20th November.
About you
Joining us, you’ll be able to complete a range of administrative tasks, using your organisation and prioritisation skills to manage your time and workload effectively. You’ll have experience of using Microsoft Office programmes such as, Word, Excel, Outlook and Teams and you’ll be able to use your IT skills to learn new systems and processes.
Crucially, you’ll be able to work proactively as part of a team. You’ll use your good communication skills to build relationships and work with your colleagues effectively, whilst also delivering a good customer service for our supporters.
What you’ll focus on:
1. Handling all enquiries by telephone, letter, and email. Ensure that all enquiries, including feedback and complaints are handled within agreed standards.
2. Processing fundraising income (including cheques, direct debits, and gift aid) accurately onto our fundraising database within agreed timescales.
3. Creating or amending supporter records on the database in an accurate manner and within agreed standards.
4. Working closely with colleagues in the Supporter Experience department to ensure all work enhances the supporter journey.
5. Assisting other parts of the Fundraising and Marketing directorate with their administration and fulfilment of campaigns.
6. Responsible for your own workload in handling supporter queries/feedback, donation processing, and other administrative tasks.
About You
About Alzheimer's Society
Share