Overview Were looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region.
Acting as our customers voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebras services and products. This is a post-sales relationship role where youll ensure outstanding overall service and solution delivery.
This role is suitable for candidates which have more years of experience in technical background knowledge.
Responsibilities
Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
Ensures overall service and solution delivery to achieve quality customer outcomes
Manages the relationship with account and oversees customer satisfaction for assigned accounts
Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
Interprets data provided by the customer to help drive effective business decisions
Ensures customer SLAs/KPIs and quality standards are met
Ensures territory/vertical readiness for new product and offer launches
Delivers service reference customer case studies to distinguish company services and solutions from competitors
Manages multiple tickets related a spectrum of technical problems
Collaborates with fellow technicians and supervisor to solve complex problems
Qualifications
Bachelors degree in Engineering is preferred or 2+ years of relevant work experience
English fluency-written and verbal
HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus
Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values/orientation
Solid professional work behaviors (attendance, teamwork, time management)
Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
Benefits
~25 days holiday + public holidays
~ Up to 32 hours paid time off per year to volunteer with a charity of your choice
~ Reward & Recognition scheme - earn points to spend online
~ Pension Scheme with a matched contribution up to 7%
~ Private medical cover
~ Access to an innovative online learning platform
~ Cycle to work scheme
~ Employee Assistance Program